Senior Tech Assist Sunshine Coast
Senior Tech Assist
Senior Tech Assist is an Australian-based technology support service dedicated to helping older adults navigate modern digital tools with confidence. Designed specifically for seniors, the business provides personalised, jargon-free assistance that turns everyday technology into something practical, useful, and stress-free.
From smartphones and computers to internet safety and smart home devices, Senior Tech Assist focuses on empowering older Australians to stay independent, informed, and connected to family, services, and the wider world.
The Story Behind Senior Tech Assist
Senior Tech Assist was created after recognising a growing gap between rapidly evolving technology and the support available to older users. Many seniors were being left frustrated by devices and services that were never designed with their learning style in mind.
With more than two decades of experience in digital technology and online systems, the founder saw that the real problem wasn’t ability — it was how technology was being explained. Most tech help was rushed, overly technical, or impersonal.
Senior Tech Assist was established to change that experience entirely. The business was built on a simple idea: technology support should be patient, respectful, and tailored to the individual. Every session is designed to move at the client’s pace, with clear explanations and practical, hands-on guidance.
Today, Senior Tech Assist works closely with seniors across the Sunshine Coast, offering both in-home visits and remote assistance depending on comfort and needs.
Leadership & Values
Founder: Ashley Bryan
Senior Tech Assist is led by Ashley Bryan, a digital specialist with extensive experience in technology support, training, and problem-solving. Ashley is known for a calm, approachable style and a strong belief that no question is “silly” when learning something new.
The business operates on a people-first philosophy, guided by these core values:
- Patience over pressure
- Clear communication over technical jargon
- Respect for independence and dignity
- Practical solutions that genuinely improve daily life
Clients often comment on how reassuring it feels to work with someone who listens carefully and explains technology in plain, understandable terms.
What Senior Tech Assist Offers
Senior Tech Assist provides a wide range of technology services, grouped into practical support categories that reflect real-world needs.
1. Personal Device Setup & Support
- Smartphones, tablets, laptops, and desktop computers
- App installation and configuration
- Email setup and troubleshooting
- Password organisation and recovery
- Wi-Fi connection and basic networking help
2. In-Home Technology Assistance
- Fixing internet or connectivity issues
- Printer, scanner, and peripheral setup
- Smart TV and streaming service assistance
- General troubleshooting and tech “tidy-ups”
3. Digital Organisation Services
- Photo and document organisation
- File backups and cloud storage setup
- Email inbox clean-ups and spam reduction
- Removing unused apps and improving device performance
4. Technology Coaching & Learning
- Learning how to use everyday apps confidently
- Video calling and online communication tools
- Browsing the internet safely
- Using online services such as banking, bookings, and government portals
5. Online Safety & Scam Protection
- Identifying scam emails, texts, and calls
- Safe online shopping and banking guidance
- Privacy settings for devices and social media
- Creating strong, manageable passwords
6. Smart Home & Assistive Technology
- Smart speakers (Google Home, Alexa, etc.)
- Health and wellbeing devices
- Emergency alert and monitoring tools
- Technology that supports independence at home
7. Computer Maintenance & Security
- Speed and performance improvements
- Virus and malware removal
- Software updates and security checks
- Data protection and backups
8. Introductory AI Assistance
- Simple explanations of AI tools
- Using AI for writing, reminders, or daily tasks
- Exploring technology that can save time and effort
Why Clients Choose Senior Tech Assist
- Designed for seniors only — not general tech support
- One-on-one, personalised service
- Clear explanations in plain English
- Flexible support options (in-home or remote)
- No rushing, no judgement, no pressure
Senior Tech Assist doesn’t just “fix problems” — it helps clients understand their technology so they feel confident using it long after the visit ends.
Service Area & Availability
Senior Tech Assist services the Sunshine Coast region, including surrounding suburbs. Support is available through scheduled home visits, phone guidance, or remote assistance where appropriate.
Clients appreciate the flexible, friendly approach and the focus on long-term confidence rather than quick fixes.
